Returns & Cancellations

Returns can be made within 7 days of placing your order.

All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.

How to handle your return:

• Register your return.

• Pack the products carefully and seal the return package.

• Fill out the return form and attach it to the outside of the parcel if your return is sent outside Lagos.

• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:

Greater Tomorrow Children’s Unique World
14, Ojuelegba Road. 
Yaba, Lagos, Nigeria

NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.

Exchanges cannot be made on majority of the products ordered. Please read carefully.

The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, and hair accessories (exceptions are made for returns of some items). Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats.

NOTE! You as the customer has the responsibility to select the product you want.

Of course, we want you to be satisfied with your product! We want you to have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price.

Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold.

For example, the offer states that if you buy for N80,000, you receive a discounted price of  N5,000.

You will not keep your discount in this case if you return one of the products that makes it less than N80,000 which is below the threshold.

If you have used an offer, for example “buy 3 pay for 2” and you wish to return one item, you have to return all items. This offer is a package deal and you will not be able to keep that offer if you return an item.

As soon as your return is processed and approved, you will be refunded to the payment method used when making your order. It may take up to 5 business days for our Returns department to process your return after it has arrived at our warehouse. All item(s) must be returned within 7 days of receiving your order.

If you have not received a confirmation email regarding your return, we recommend that you trace the parcel on the courier’s website.

If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice, the returned goods will be corrected on your invoice.

PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.